Many providers are reckoning with losing their patients. As is often said, healthcare now resembles war-time efforts, and as such, post-traumatic stress disorder in health care workers can be anticipated.
Today, I am going to focus on how a healthcare provider can deal with the gravity of losing so many patients in such a short period of time. Although for some COVID-19 patients death is inevitable, healthcare workers often feel a tremendous sense of inadequacy when a patient dies. The rational part of their brain knows that this virus, for some unfortunate folks and their families, overwhelms lung capacity and there is very little to do, even with a ventilator. The feeling/emotional part of their brain feels that physicians are there to save people, and so each patient loss is a personal failure. Even though family members may be understanding, many physicians are vulnerable to large feelings of inadequacy in the midst of doing heroic, and life-threatening work. In other words, lay people see health care workers as heroes, and they are, but the health care worker might see themselves as horrible failures because the death rate at those reaching a hospital is higher than they have ever seen before. These feelings of inadequacy can cause mental health problems down the line. These mental health problems can take the form of PTSD, anxiety disorders, depression and/or substance abuse.
Let us first focus on the unique aspects of loss for the healthcare provider during Covid-19. First, most health care providers are not used to mass casualties. This is a new challenge which can be overwhelming and may require psychological unpacking for many years to come.
Second, because of the requirement for isolation, the healthcare provider does not get the opportunity to spend time with patients, or their families to learn about the human being they are treating. Likewise, the patient does not see a human face, but rather a masked, and gowned provider who does not look familiar. This emotionally distant relationship can make the loss more difficult to deal with.
Third, the healthcare provider carries the anxiety of contracting the disease, and transmitting the virus to loved ones, making the baseline anxiety higher than would otherwise be. Adding to this baseline anxiety is the anxiety that they are not doing their job well because patients are dying, however irrational that may be, can permeate the inner life of a health care provider.
Fourth, the health care provider is expected to be selfless at this time, and so many providers do not feel at liberty to express their needs and fears. A strong service-orientation, a lack of time, difficulties in acknowledging their own needs, stigma at being removed from their duties during a crisis may prevent staff from requesting support if they are experiencing grief and loss and a sense of inadequacy.
Knowing that health care workers on the front lines are vulnerable to these mental health problems, let us discuss managing stress and loss in the healthcare provider.
Both institutional supports and self-care strategies are important. In terms of institutional support, employers should be proactive in encouraging supportive care in an atmosphere free of stigma, coercion, and fear of negative consequences.
Self-care strategies include recognizing and embracing grief. Grief is about turning inward and recalibration, so there needs to be time to reflect, if not immediately then health care workers need to understand that a “grief” period may be in their future, and they need to be prepared for that. Moving through grief is a journey that requires time, energy and support from loved ones. Avoiding grief leads to psychopathology, and in particular, substance abuse. Narrating this journey to a loved one and/or a mental health professional is critical to the grief journey.
Research from the bereavement literature shows that the nature of the person’s attachments has an effect on their grief reactions. For many health care providers, the attachment is to their profession, where they feel powerful to help people, and losing this feeling of power can be quite disturbing. The pandemic forces health care professionals to confront the frailty of such attachments and the loss of an identity as a healer.
Further, health care professionals are grieving a living loss-one that keeps going and going. Each work day involves more loss so it can be overwhelming to talk about grief in the face of massive deaths, and yet talking is what is needed for healing. Healthcare providers often feel they have wordless suffering and yet, mental health providers online can help give words to what seems like wordless suffering.
Writing about the experience is another positive outlet to improve mental health. The task is to write about what you are losing and how you are trying to cope. Since most of healthcare workers have not experienced a pandemic before, writing is a way of sharing experiences, opening a conversation, allowing professionals to learn coping skills from one another. At the same time, although the experience is unique, the basics of mental health are the same. When we experience loss, either to our identity, or the loss of a loved one, or the loss of a patient, we must allow ourselves time to recover, time to grieve, time to express ourselves, time to feel loved and supported.
The journey of grief is a timeless journey. Like the virus, the timeline is unknown and so the healthcare provider must be patient with themselves. Each timeline is unique and unpredictable. Having said that, all loss stimulates previous losses and so the provider needs to be prepared not just for grieving over this pandemic and what it has meant to them, but also re-living past losses and what those have meant to them. It is as if the brain has a file cabinet, which this pandemic has now opened, in which all the files under the category of loss, have been revealed for current review. In general, the larger that file cabinet is, the longer the grief process will be. At the same time, the larger the file cabinet, the more the person knows that each loss, which may seem unbearable at the time, is survivable, and ultimately results in a deeper sense of humanity along with remembering the loving feelings associated with that loss. In other words, each loss generates more compassion, and that compassion serves the health care provider well for many years to come.
The action item is quite straight forward. Ongoing social support is critical to move on from grief, rather than get stuck in it. Phone calls, text messages, and video chat are all important ways to stay connected. The key is the word ONGOING. Our literature tells us that healthcare providers will need their loved ones to check in on them, long after the lockdown ends. For many healthcare providers, the stress, the sense of loss and grief will continue LONG after quarantine ends.
Returning to institutional support, there will be a need for increasing supervision, consultation and collegial support, long after this crisis ends. Healthcare workers should be given paid leave when this crisis ends so that they can take the time to re-integrate into their personal life. Warning signs are the usual warning signs for mental health issues which include, use of alcohol or prescription drugs, suddenly making big life changes, negatively assessing their work contributions, keeping too busy, viewing helping others as more important than self-care and not wanting to talk about work experiences with others.
Healthcare workers not only face enormous physical and emotional demands right now, they are also facing a unique human tragedy and watching this first-hand might create a major change in their world view. Loved ones and health care institutions should be prepared for that.
Loss is always hard, especially when there are so many at one time. In this essay I have focused on the healthcare professional who must cope with mass casualties along with the loss of a feeling of effectiveness. People who are not on the front lines cannot really understand what they are going through, but we can be curious and interested to hear them explain it to us. Mental health treatment should be sought out when social supports fail. We may never have lived through a pandemic before, the our old tools of active listening can still be very helpful.
References:
Brymer, M., Jacobs, A., Layne, C., Pynoos, R., Ruzek, J., Steinberg, A., … & Watson, P. (2006). Psychological first
aid: Field operations guide. National Child Traumatic Stress Network and National Center for
PTSD. Retrieved from http://www.nctsn.org and http://www.ptsd.va.gov
Gonzales, G. (2003). Deep survival. Who lives, who dies, and why. True stories of miraculous endurance and sudden death. W.W. Norton & Company. New York.
Hobfoll, S. E., Watson, P. J., Bell, C. C., Bryant, R. A., Brymer, M. J., Friedman, M. J., et al. (2007). Five essential elements of immediate and mid-term mass trauma intervention: Empirical evidence. Psychiatry, 70(4), 283-315.
Reissman, D. B., Watson, P. J., Klomp, R. W., Tanielian, T. L., & Prior, S. D. (2006). Pandemic influenza
preparedness: adaptive responses to an evolving challenge. Journal of Homeland Security and
Emergency Management, 3(2).
Like this:
Like Loading...